Online Reputation Management

Thursday, September 28, 2006

Reputation Management in the Political Forum

Some 26 million Americans used the internet to gain information about politics in August 2006. As mid-term elections grow near and the race heats up for 2008, it seems for certain that the internet (and the information contained therein) is going to play its biggest role to date in shaping the opinions and ulitmately the votes cast by countless Americans. Interestingly, this fact opens up a world of opportunity for online reputation management with respect to politicians. Much like a large corporation's brand name, a politician is very much in the public eye - and even more hotly debated over. Politics have often brought out some of our fiercest emotions, emotions that stem from most people's core beliefs on government, society, and morality. In cyberworld, the realm of public opinion is more vast and more dynamic than ever. News reports, blog posts, forums, and press releases spread through the net at the blink of an eye, and to the end of the earth. For a political candidate, no matter how big or small, what is being "said" about them online must be their concern.

Political Reputation Management, then, is the search marketing discipline borne from the collision of all these realities. Politicians in today's age should be well advised on how to both strengthen the search positions of thier official sites, profiles, reputable news stories and the like, while at the same time lessening the presence of negative or irrelevant websites and posts relating to their name and their campaign. It is virtually impossible to quantify the effects of positive or negative websites that lie in the top 10 or so in the search engines for a person's name, but the prevelance of use of search engines like Google to research information on any given topic by people in our country is undeniable. And as the recent USA Today article explains, millions are using it every day to learn more about local, state, and national politics. While I don't expect most politicians nor the people who run their campaigns have much knowledge about search engine marketing at this point, it is becoming more and more a part of the "game". There are some companies out there who can help with search engine marketing, as well as Plus 1 Marketing, which specializes in reputation management for politicians.

It's an exciting time with respect to the online reputation management industry, as much of it is just getting traction among the search marketing community and new niches keep appearing. Job applicants, corporate brands, and now politicians all fit the mold of being in need of a good online reputation, and I believe we are only scratching the surface. What will the next group be? We'll know shortly.

Wednesday, September 20, 2006

News Articles - Forming Your Reputation

One thing that many people fail to utilize in managing their online reputation are archived newpaper articles. Generally, if you do something that is noteworthy enough to get you mentioned in your local newspaper (or even if it is the New York Times), it's either something that is very positive in nature or very negative. Either way, archived news articles will stay hosted on publications' websites for years and years, so it's something that needs to be managed to benefit your online reputation - either by pushing those news stories up in the rankings, or by pushing them down. If there is a story out there about how you helped contribute to a charitable event, link to it. Link to it from your blog, your personal home page, and tag it in del.icio.us. Increasing its link popularity will definitely give it a boost in the SERPs.

What if the story is a negative one? First question to ask is whether or not there are other stories hosted on that publication's that are about you. One method of pushing a bad story out of the SERPs that is hosted on a fairly prominent domain (like a large city's newspaper or even a highly popular blog) is to add to or link to other page within that same domain that are not negative. If you are a public figure, chances are there are multiple articles about you hosted on most news domains. By increasing the link popularity of the positive stories you can force out the negative ones rather quickly as the search engines do not index more than 2 pages for a specific domain near the top of the SERPs (unless you are talking snippet links of course but that does not apply here).

Tuesday, September 12, 2006

Reputation Management on Squidoo

I recently added a lens to Squidoo, you can check it out here - Online Reputation Management. You gotta love that site by the way (Squidoo.com), I really like the features it offers and the ease of use. It's gonna be the next Wikipedia they say, and I wouldn't be surprised. If you haven't became a "lensmaster" yet, get over to the site and get to work. It's a great way to spread the word about your brand or your services.

reputation management

Wednesday, September 06, 2006

Become a Part of the Conversation

"Become a part of the conversation" is a common maxim of the online reputation management forum. The "conversation" of course is the combination of all the official sites, news reports, press releases, blog and forum posts, and related industry sites that offer up information about your name as a company or an individual. These are the sites that are defining how your name is perceived online, and whether they are offering up factual information (positive or negative) or inaccurate information, an opinion is being formed throughout the world based on them. Reputation management campaigns typically focus in on the top 10 search results for a given name and it's a good bet that there is some sort of combination of blogs/forums, official pages, personal pages, and news sources showing up for each name out there. So what does "becoming part of the conversation" mean? It means that the best way to exert influence over the search results and the "voice" of the net with regards to your name or company brand is to contribute to it actively and through the appropriate channels.

It is important to first identify those appropriate channels - is there a large forum that discusses your industry? Is there a blogger that has come to be viewed as authoritative source of information for your field? Spreading positive information to these types of sites can go a long way in assuring that those top 10 results will be a source of growth for your brand. A convenient reality associated with online rep management is that most of the sites that are of any concern for influencing your rep are stocked full of user-generated content. Search engines are quite in love with blogs, forums, and news sources. They offer up an extremely large amount of content / pages for the engines to crawl, and oftentimes update it on a daily basis. But just about any blog that is out there slandering your brand, and absolutely any forum, will offer you an undeterred path for response - just make one. Reputation management is all about controlling those user-generated, Web 2.0 sites, news articles and press releases, and optimizing your own sites. Spread the good word, apply some basic SEO, and enjoy the comforts of knowing that your online reputation is helping grow your brand or name, not hurting it.